Reference

Read Before You Access the Platform

These terms set out what db188 expects from you and what you can expect from us — covering account registration, wallet transactions via bKash, Nagad, and Rocket, game access, and how disputes are handled.

Account EligibilityPayment RulesWallet TransactionsService AccessDispute Process
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db188 Read Before You Access the Platform
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on db188 to ask about a specific clause, a wallet verification hold, or an account restriction under these terms.
Email Support Send a written query to our support address for formal questions about account closures, term disputes, or documentation requests. We respond to every message.
Account Help Page Your account dashboard includes a help section where you can submit a request tied directly to your account record — useful for wallet name mismatches or verification queries.
HOW WE OPERATE

How db188 Handles Your Account Data

Account security and data handling sit at the centre of how we run this platform. Here is what that looks like in practice across four areas.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you notice an unrecognised session, contact support immediately to lock the account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings menu.

Requesting Changes

To update your registered details — including the mobile wallet number linked to bKash, Nagad, or Rocket — submit a request through live chat with your account ID ready.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often from people in Bangladesh.

Account access depends on your local law and eligible region. You must meet the age and legal requirements in your jurisdiction before registering or depositing.

Withdrawals are held until the wallet name matches your registered account name. Contact support via live chat with your account ID to resolve the mismatch quickly.

We post any updates to this page before they take effect. Continuing to use the platform after a change is posted means you accept the updated terms.

Submit a data request through the account help page or via email support. Include your registered mobile number and account ID so we can locate your record.

Contact our support team through live chat or email. We will confirm your identity, process any pending Rocket or Nagad withdrawals, and close the account on request.

The core account and payment terms apply across the whole platform. Specific wagering rules for the sportsbook or live tables are set out in the relevant game or market rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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